Everything you might want to ask.

Submit our inquiry form or contact us via WhatsApp/email. We respond within 24 hours with initial questions to understand your needs. After 1-3 rounds of refinement, we send a final itinerary and quote. To confirm, you pay a 30% deposit via PayPal Business, Wise, or bank transfer.

We accept PayPal Business (PayPal balance and major cards), Wise international transfer, and direct bank transfer. We do NOT accept cash, Western Union, cryptocurrency, or any payment method without dispute protection. See our /trust page for details.

Standard schedule: 30% deposit upon confirmation, 40% at 30 days before departure, 30% at 7 days before departure. Different schedules apply for Bespoke tier and flight-inclusive bookings — always specified in your specific proposal.

Yes, all prices are quoted in USD unless otherwise stated. We can discuss alternative currencies for payment (EUR, GBP, AED, etc.) on request, calculated at the prevailing exchange rate.

For our Essential tier (e.g., 8-day Golden Triangle), $1,499/person includes: private English-speaking guide and driver in each city, 7 nights 4-star hotel with breakfast, 1st-class high-speed train Beijing→Xi'an, economy flight Xi'an→Shanghai, all entrance fees, daily lunch, airport transfers. Excludes: international flights, China visa, travel insurance, gratuities, optional dinners.

No. The price you're quoted is the final price. We do not run commission-driven shopping stops. We do not pressure you to buy anything during your trip. Optional activities are clearly marked and never required.

60+ days before departure: 90% refund. 31-60 days: 60%. 15-30 days: 30%. Less than 15 days: no refund. See /trust for full details and force majeure provisions.

If you can't travel due to flight issues outside your control, we work with our partners to either postpone your trip or maximize your refund. Travel insurance covering trip interruption is strongly recommended.

We strongly recommend it for all trips. For Tibet travel, comprehensive insurance is mandatory due to altitude. We can recommend providers but do not sell insurance ourselves.

If you're refused a Chinese visa or visa-free entry, we provide a full refund minus the design fee (10% of total). Note that most travelers don't need a visa under current 2026 policies — see our /travel-guide section.

It depends on your nationality. As of 2026, China offers 30-day visa-free entry to 45+ countries (including most EU, UK, Japan, South Korea, Australia, NZ, UAE, Qatar, etc.). Plus 240-hour transit visa-free for 55 countries (including USA, Canada, Brazil). Plus 30-day Hainan-only visa-free for 59 countries. Tell us your nationality and we'll check your eligibility.

For travelers who do need visas (most don't in 2026), the standard processing time is 4-7 business days. Some embassies process within 1-2 days for an expedited fee. We provide guidance but cannot process visas — only embassies can.

Yes, all foreign visitors to Tibet need a Tibet Travel Permit (TTP) in addition to a Chinese visa or visa-free entry. We handle TTP applications for our partners — typically 2-3 weeks lead time required.

Passport (with 6+ months validity), visa (if required), printed copies of hotel bookings (China sometimes requires for hotel registration), travel insurance documents, return flight ticket. Tibet travelers also need their TTP printed.

Yes, all our guides speak English. For our Signature and Bespoke tiers, we provide senior guides with subject expertise (history, art, photography, etc.). Other languages on request: Arabic, Spanish, French, Russian, Japanese.

Essential tier: comfortable private vehicle (typically Buick Excelle GT or similar). Signature tier: premium private vehicle (Buick GL8 or equivalent for groups). Bespoke tier: Mercedes V-Class with English-speaking driver.

Essential: comfortable 4-star hotels in central locations (international or Chinese chains). Signature: 4-5 star boutique hotels with character. Bespoke: 5-star international hotels (Aman, Peninsula, Mandarin Oriental tier where requested and available).

High-speed trains for most routes (cleanest, most efficient way to travel China). Domestic flights for longer distances. We book all transportation as part of your package.

Cash is increasingly rare in China. Most stores only accept WeChat Pay or Alipay. As of 2026, Alipay Tour Pass and WeChat Pay International Edition both accept foreign credit cards. We provide a payment guide before your trip.

Most major Western services (Google, Facebook, Instagram, WhatsApp, Western news) are blocked in mainland China. You'll need a VPN (set up before arrival) or eSIM with international roaming for unrestricted internet. Hotels typically have wifi but with the same restrictions.

Absolutely. Every itinerary on our site is a starting point. Add cities, remove stops, change pace, request specific experiences — we design from there.

Yes. We have specific arrangements for halal meals, prayer times, mosque visits in Beijing, Xi'an, and other major cities. We also have Sichuan & Tibet itineraries with halal arrangements throughout. Tell us your requirements when you inquire.

Yes, all our tours can be designed for families. We adjust pace, choose family-friendly hotels, include kid-relevant experiences (pandas in Chengdu, hands-on cooking classes, etc.). Children under 12 typically receive 30-50% discount.

Yes — vegetarian, vegan, gluten-free, halal, kosher, allergies. Tell us in advance and our partners arrange accordingly. Note: very strict kosher may require additional planning given limited certified kosher options outside major cities.

Yes. We adjust pace, choose hotels with elevators, plan around stairs at historical sites (e.g., Great Wall has cable car options), include rest periods. Tell us about specific needs and we'll design accordingly.

We launched in 2026. We're a new service. We're honest about that on our /trust and /team pages.

We're an international travel design service that partners with licensed Chinese inbound tour operators. The design and client communication side is international; the on-the-ground execution is by licensed Chinese partners.

See our /trust page for our business model, payment protections, and cancellation policies. We use traceable payment methods (PayPal Business, Wise, bank transfer — never Western Union or crypto). As we accumulate verified reviews on Google, TripAdvisor, and Trustpilot, those will provide additional independent verification.

Yes. After your initial inquiry, we're happy to have a video call, voice call, or extended WhatsApp conversation. For Bespoke tier inquiries, this is standard.